Before You Begin

Use the private inquiry form to share the occasion, stone, memory, or design idea behind the jewel. We review the context personally and respond with the appropriate next step.

No. Consultations in Irvine are by appointment, but your first inquiry may begin remotely. We can consider an in-person meeting later if it would benefit the work.

Yes. Clients across the United States may begin with a confidential remote consultation. Later reviews and the private presentation are arranged according to the needs of the individual jewel.

An inherited or client-owned stone may be considered. Before acceptance, we privately assess its condition, suitability, documentation, setting requirements, and handling responsibilities.

Gemstone sourcing may be included in an accepted bespoke project. We discuss the desired character, technical requirements, and documentation privately rather than presenting a public stone inventory.

Existing jewelry may be considered after we review its materials, condition, and construction. That review determines which elements can be reused safely and whether redesign is the right approach.

Inquiry details and uploaded references are handled through the private storage and delivery measures described in our policies. Your files are used only to understand the inquiry and are never displayed publicly.

The process includes consultation, proposal, design development, a written agreement, sourcing and making, final review, private presentation, and ongoing care. The sequence may adjust to the technical needs of the jewel.

A bespoke jewel typically develops over 16 to 28 weeks. Gemstone sourcing, technical complexity, approval timing, and revisions may affect the final schedule, which is confirmed in the signed agreement.

We welcome inquiries for bridal jewels, personal milestones, heirloom redesigns, collector pieces, and original ideas. Every inquiry is reviewed individually, and submission does not guarantee acceptance.

Each completed jewel includes guidance for wear, storage, inspection, and future service. Zhao Ai also provides one complimentary annual inspection and cleaning; additional specialist work is assessed and quoted separately.

Every accepted project has its own gemstones, materials, engineering, and scope. For that reason, the website does not publish product prices or provide automated quotations.

Use the private inquiry form and mention that you would like to meet in Irvine. After reviewing your inquiry, we will contact you privately to confirm whether an appointment is appropriate.